Engaging customers in your recommerce program is just the first step – turning that interest into actual purchases is what truly drives success. Resale conversion is influenced by many factors, including user experience (UX), strategic retargeting, and personalization. 

Let’s look at these three essential ways successful brands turn interest into action:

Optimize Your User Experience 

A seamless online experience can make or break conversions. Great recommerce UX seeks to remove friction for the customer. Here are few ways to build a journey that converts: 

• Link into resale from your mainline site: Include a link to the site in the top navigation or embed pre-owned products directly alongside new items to create a unified shopping journey. Trove partners that feature resale in their global navigation see an average of 3x more traffic back to their recommerce page than those that do not.
• Clear and detailed product listings: Use high-quality images and detailed product descriptions, including transparent quality gradings, to give customers confidence.
• Optimize the checkout process: User-friendly checkout flows reduce barriers and encourage customers to complete their purchases.

Retarget Buyers Strategically

Not every customer purchases immediately, but that doesn’t mean they won’t later. Effective retargeting can bring customers back. Consider a few of these common strategies: 

• Personalized retargeting ads: Remind customers of products they viewed or left in their cart, and offer incentives such as limited-time discounts or free shipping to encourage them to return.
• Email reminders: Follow up with personalized emails, highlighting items the customer showed interest in, and emphasizing limited availability or exclusive offers to create urgency. Overall, Trove has found that email is the most effective way to drive traffic and engagement for a recommerce program, with our partners showing a 40%+ increase in site traffic during weeks when marketing emails are sent. 

Make Every Interaction Feel Personal

Personalization is a proven driver of higher engagement and increased conversions. By leveraging customer data, browsing behaviors, and past purchases, brands can create more relevant and compelling experiences that encourage action. Here’s how:

• Tailored product recommendations: Analyze browsing history, past purchases, or trade-ins to recommend relevant resale items or new products.
• Dynamic pricing and incentives: Use customer data to adjust pricing or offer personalized discounts that align with an individual’s shopping habits or interests.
• Customized messaging and offers: Deliver targeted emails or SMS campaigns with specific product suggestions, exclusive deals, or timely reminders. For example, Peak Design sends anniversary emails to customers reminding them they purchased an item a year ago — and inviting them to list it for resale, keeping them engaged while reinforcing brand value.

Interest Alone Won’t Drive Growth

Attracting customers to your resale program is only half the battle – closing the sale is what drives sustainable growth. The brands seeing the biggest success in recommerce are the ones that remove friction, re-engage shoppers at the right moments, and create a shopping journey that feels effortless and relevant. Whether it’s integrating resale seamlessly into your mainline store, retargeting with smart incentives, or personalizing every interaction, every touchpoint should make it easier for customers to buy. The brands that prioritize conversion don’t just sell more – they build loyal, repeat customers who keep coming back.

This post is part of a series on recommerce marketing strategies. Check out our earlier posts on effective messaging and smart promotional strategies to build a complete, successful resale program.

Your Resale Questions, Answered

Q: How can brands improve conversion rates in recommerce?
A: Remove friction at every step: link resale from your main site, use clear product details and quality gradings, and keep checkout fast and simple so it’s easy to say yes.

Q: How effective is email marketing for resale programs?
A: Very. Trove partners see 40%+ higher site traffic in weeks when they send marketing emails, especially when those emails spotlight relevant resale items and limited availability.

Q: What’s the best way to integrate resale into an existing ecommerce site?
A: Make resale feel like a natural part of shopping by adding it to global navigation and, where possible, surfacing pre-owned next to new, using tools like Trove’s Shopify app, plugins, or APIs.

Q: How should brands retarget shoppers who browse resale but don’t buy?
A: Use personalized ads and emails that feature the exact items or categories they viewed, paired with clear incentives (like limited-time discounts or free shipping) to bring them back.

Q: What role does personalization play in recommerce conversion and loyalty?
A: Personalization boosts both conversion and repeat visits by matching shoppers with the right products, prices, and messages based on their browsing, purchases, and trade-in history.