Returns Management System - Trove

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Margin Recovery & Workforce Optimization for Returns

Accelerate Returned Items Back into Play

Clear Backlogs & Keep Inventory Moving
Use guided workflows and automation to move items from dock to decision quickly, so units don’t sit in limbo for days or weeks.
Improve Return-to-Stock & Recovery
Standardized grading and routing put every sellable item back to its highest-value channel: return to stock, resale, marketplace, and more.

Handle Peaks Without Chaos
Operators follow guided visual flows, keeping lines moving and protecting SLAs, all while maintaining accuracy.

RMS Solutions

Dock Check-In Workflows
Guided Condition Grading

Automated Routing & Dispositioning
WMS + Ecommerce Integrations

Globally Deployable

Item-Level Decision Engine

Give Every Item a Clear, Profitable Next Step

See the Full Story on Every Item
Tie photos, condition, flaws, and decisions together in one item-level record that’s easy to search, audit, and share.
Enforce Brand Standards at Scale
Visual references and rule-based grading makes “resellable as new” or “resale only” crystal clear, no matter who’s on shift or which facility you’re in.

Connect Returns to Resale and Beyond
Route items directly into mainline stock, resale programs, repairs, or other channels without extra spreadsheets or side systems.

RMS Solutions

Item Identification & Intake
Visual Workflows

Auto-Grading Engine
Item-Level Attributes

By the Numbers

20-40%

Reduction in labor costs

20-50%

Improvement in back-to-stock rates

60-80%

Margin boost on aged and imperfect items

Fraud, Risk and Policy Intelligence

See What’s Hiding In Your Returns

Catch Fraud Before Refunds Go Out
Capture photos and attributes at intake, flag suspicious patterns (empty boxes, swaps, fake labels), and give finance the data to stop bad refunds.
Tighten Policies with Real Data
See where returns are spiking by product, material, or channel so you can adjust policies, packaging, or vendor decisions with confidence.

Protect Brand & Customer Experience
Maintain chain of custody and clear documentation for CX teams, so “where’s my refund?” conversations are faster and better informed.

RMS Capabilities

Photo Capture & Evidence
Fraud Flagging & Trend Tracking

Chain of Custody
CX / CS Visibility

Returns Analytics

Turn Returns Data into Decisions Across the Business

See What’s Really Coming Back
Understand return-to-stock rate, time-to-list, throughput, and much more by facility, shift, or product category.
Use Data to Improve Product & Experience
Spot patterns in damage, sizing, materials, or quality issues and feed them back into design, fit, and packaging decisions.

Align Teams Around Shared Metrics
Give ops, finance, CX, and merchandising a single view of returns performance and where value is slipping through the cracks.

RMS SOLUTIONS

RTS & Time-to-List Reporting
Item-Level Returns Analytics

Custom Reporting & Data Feeds

Thank you.
We’ll be in touch.