The best relationships are built on trust — and we’re constantly working to earn yours. Your security and privacy are at the center of every decision we make.
Here's the bottom line: you, the user, are not our product. Your data is always yours and yours alone — we just make it easier for you to use. We’re committed to meeting GDPR standards, and our privacy by-design and privacy-by-default security model allows you to control the information you share. You can decide who sees your contacts, hide specific connections from other Trove users, and remove your information from Trove at any time. When it comes to your data, you're always in the driver's seat.
Take a look at our security and privacy policies for details on what we’re doing to protect you. If you have concerns, questions, or suggestions, as always, feel free to reach out.Policy InquiriesUptime Status
The team behind Trove isn’t tackling email on a whim. Our founders and directors have an extensive background working with email and information security on an enterprise scale at Apple, Barracuda, LinkedIn, and more.
We honor and protect your right to privacy.
Trove helps you understand, manage, and activate your personal and professional networks. You can use Trove to share contacts with other Trove users, post needs and trade recommendations within your network, and exchange warm introductions.
Trove uses Communication Data contained in your Email accounts, LinkedIn connections, Twitter interactions, and other sources that you authorize to analyze your network of contacts and connections. In order to use Trove service, you grant Trove access to your Communication Data. Your Communication Data comes from service accounts and addresses that belong to you, which you have authorized access to, and against which no one else has a legitimate copyright or property claim.
Trove is not intended for use by persons under the age of 16. If we become aware that a person under the age of 16 has provided us with information, we will take actions to delete such information from Trove.
We reserve the right to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. The latest revision of this policy will be published at https://trove.com/trust. We will provide notifications of any substantive changes to this policy to users in the Trove app experience and will ask users to consent to changes in the policy.
“Personal Information” is information that can be used to uniquely identify a natural person and is protected as personal data under applicable data protection law. Your Personal Information is considered confidential and private to you. Personal information is collected when you use Trove products and may be collected when you visit the Trove website.
“Non-Personal Information” is information that does not permit identification of any specific person and is not the content of your Communication Data. Non-Personal Information is collected when you use Trove products and may be collected when you visit the Trove website.
We may process any information we collect in the country where it was collected as well as in the United States.
Where possible, Trove aggregates or de-identifies data so it is no longer reasonably associated with an identified or identifiable natural person. Trove may use this anonymized data to improve Trove products for Trove users.
As a matter of course, Trove stores the minimum amount of your Communication Data necessary to provide your Trove services. This data stored in Trove’s cloud includes message headers and unique message and thread ids from your provider(s). Trove also stores contact details parsed from email signature blocks to make this information more accessible to you in the product. Finally, Trove can detect your introductions and may store snippets of those conversations to display to you in the product.
Trove will retain Personal Information in accordance with a user’s instructions, including any applicable terms in the Terms of Service and the user’s use of service functionality, and as required by applicable law.
You can remove all of the personal data Trove has derived and stored from your Communication Data at anytime from within Settings in the Trove app.
To remove all personal data Trove has collected through marketing effort, through interaction with other Trove users, or to remove personal data collected in Trove’s products, submit a request here.
Trove keeps data backups with a 30 day retention period for disaster recovery. These backups may include Personal Information which will be purged automatically when the backup exceeds its retention period. Trove keeps log data for no less than 30 days and up to 186 days.
In some cases, personal information can be updated within Trove. In the event that you need to update personal information and the Trove app does not support this or in the event that you wish to request access to your personal information that Trove stores, you can submit a request here.
To collect information, we use various technologies, such as “cookies”, pixel tags and web beacons on our website, in Trove, and in email messages and advertisements. These technologies help improve the user experience – for example by keeping a user logged in and remembering their username or other information between sessions.
At times we may make certain Personal Information available to strategic partners and service providers solely for the purpose of assisting us in providing, enhancing or marketing Trove, Inc. For example, we may use third parties to process credit card and payment information in accordance with PCI compliance security guidelines.
We will verify any third parties with whom we share your Personal Information also publicly claim and represent their own adherence to GDPR Standards and employ privacy guidelines substantively consistent with those represented in this policy.
Some data included in Trove products is sourced from Third Party providers. This data is generally pulled from public sources and used to improve the product experience of Trove users. Any personal data that Trove receives from third parties will be treated with the same care that Trove treats data directly received from users and in accordance with Trove’s GDPR commitments.
If we receive personal data subject to our certification under the Privacy Shield and then transfer it to a third-party service provider acting as an agent on our behalf, we have certain liability under the Privacy Shield if both (i) the agent processes the personal data in a manner inconsistent with the Privacy Shield and (ii) we are responsible for the event giving rise to the damage.
We may be legally compelled – due to law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − to disclose your Personal Information or Non-Personal Information. We will only disclose information about you if we determine it is necessary or appropriately required by law related to a clear purpose of national security, law enforcement, or other issues of public importance. Unless legally restricted from doing so, we will attempt to notify you of any disclosure of your Personal Information we are legally-compelled to make.
We may also disclose information about you if we determine that disclosure is reasonably necessary to ensure compliance with our service terms, or to protect our operations or our other users.
In the event of a reorganization, merger, sale or change of ownership we may transfer any and all information, including Personal Information we collect, to the new owner.
Our websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies when visiting third party websites. We are not responsible for linked websites, and we provide these links solely for the convenience and information of our users.
It is your responsibility to keep your passwords used with Trove private and secure. We strongly recommend against sharing your logins and passwords with others.
We take industry standard precautions through administrative, technical and physical measures to protect your Personal Information and Non-Personal Information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
We use Secure Sockets Layer (SSL) encryption on all web pages that collect any Personal Information. Using an SSL-enabled browser such as Chrome, Firefox, Safari or Internet Explorer is required when your Personal Information is transmitted over the Internet.
When you use some features of Trove, such as sharing your profile, publishing your relationships or posting comments, the Personal Information and Non Personal Information you share are visible to others and can be read, collected, or used by them. You are responsible for the information you disclose in this way. For example, if you list your name and email address in a forum posting, that information is public.
We take reasonable steps to ensure the integrity and security of our network and systems but cannot guarantee these security measures will prevent third parties from obtaining Personal Information or Non Personal Information by illegal actions or attacks. Should such an attack occur, we will notify you via email in accordance with local law and our commitment to GDPR and we will supply the appropriate authorities with available information on the third party in the event the attack comes under prosecution.
Trove has self-certified to the EU-U.S. and Swiss-U.S. Privacy Shield frameworks set forth by the U.S. Department of Commerce with respect to collection, use, and retention of Customer Data. You can find Trove’s self-certification list here: https://www.privacyshield.gov/list.
Trove certifies that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement for personal data submitted by our customers through Trove applications and services.
If you have an inquiry regarding our privacy practices in relation to our Privacy Shield certification, please email email@example.com. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with the Privacy Shield Principles. Trove is subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC).
In the event we are unable to resolve your concern, you may contact JAMS, which provides an independent third-party dispute resolution body based in the United States, and they will investigate and assist you free of charge. A binding arbitration option may also be available to you in order to address residual complaints not resolved by any other means. Stripe is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (“FTC”).
Attn: Trove Operations
206 East Huron Street
Ann Arbor, MI 48104
VeraSafe has been appointed as Trove's representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union. VeraSafe can be contacted in addition to firstname.lastname@example.org, only on matters related to the processing of personal data. To make such an inquiry, please contact VeraSafe using this contact form.
Alternatively, VeraSafe can be contacted at:
VeraSafe Czech Republic s.r.o.
Prague 1, 11002
VeraSafe Ireland Ltd
Unit 3D North Point House
North Point Business Park
New Mallow Road
Our founder-led engineering team has over a decade of prior experience securely and durably managing petabytes of highly confidential data for some of the world's biggest companies. Here are some ways we keep your data secure at Trove:
In addition to security, it's critical to be able to access your data and services you rely on at all times. We do the following to keep Trove accessible to you at all times:
Our technical team is governed by a comprehensive Security Trust Policy based on industry best practices. We only ever access a Trove account to troubleshoot technical issues. Trove staff will never ask you for any password.
Your credit card and billing information is only stored securely via PCI-compliant services provided by Apple and Google.
Trove's preference is to establish account authorization using OAuth. OAuth is an industry standard for authorizing secure delegated access to external apps and service providers. When connecting Trove via OAuth, we never receive or store your password and you can revoke our access at anytime. Trove currently supports OAuth authentication for email accounts hosted by Gmail, Google Apps, and Outlook.com. We will add OAuth authentication support to other email service providers as possible.
For instances where OAuth authorization is not possible or available yet, Trove allows you to connect your email using a traditional username and password system. In these cases, Trove uses encryption to securely store a representation of your password.
You are responsible to choose secure passwords and to keep them safe. Trove cannot be responsible for data that is compromised due to an insecure or stolen user password. If using OAuth to authenticate, those underlying passwords must also be kept secure by you.
If you are a security researcher or you believe you have encountered a problem in Trove's security, please review the following.
Please report any security concerns to email@example.com. If you want to send an encrypted message, please request our public key.
We ask you provide us with a reasonable amount of time to address reports before publishing security-related information.
You are legally restricted from conducting any security research that could result in the destruction of data, interruption or degradation of service. This includes the use of automated tools or scanners: they are likely to cause your IP address to be banned from our network.
This agreement (the "Agreement") is a legal agreement between you, either an individual or a single legal entity ("You" or "you"), and Trove, Inc. ("Trove"). This Agreement governs your use of Trove's Products, Software or Services, including any updates and accompanying written documentation provided to you (the "Products, Software or Services").
You must be a registered user to access the Products, Software or Services using your email addresses and associated passwords. Your email address password does not need to be provided to Trove when you register using an email service that provides an OAUTH authentication service that is supported by Trove, such as Gmail and Office365. You are responsible for keeping your passwords associated with your email address and user access secure. You will be solely responsible and liable for any activity that occurs associated with your user.
If you believe you have identified a security flaw or vulnerability in Trove products or services, you can report it to us here.
You are solely responsible for your conduct and your data related to the Products, Software or Services. You agree to indemnify, defend, and hold harmless Trove and its suppliers from any and all loss, cost, liability, and expense arising from or related to your data, your use of the Products, Software or Services, or your violation of these terms.
The Products, Software or Services are made available to you only for your personal or internal business use, which use must be in compliance with all applicable laws, rules and regulations and must not infringe or violate third party rights. You may not make commercial use of the Products, Software or Services, including but not limited to selling or distributing the Products, Software or Services to any third party.
Any unauthorized use of any Trove computer system is a violation of this Agreement and certain federal and state laws. Such violations may subject the unauthorized user and his or her agents to civil and criminal penalties.
The Products, Software or Services may collect certain non-personally identifiable information that resides on your device, including, without limitation, statistics relating to how often it is used, performance metrics relating to the Products, Software or Services, and configuration settings. This information collected will be sent to Trove and may be used by Trove without restriction.
Trove reserves the right at any time to modify, suspend, or discontinue providing the Products, Software or Services or any part thereof in its sole discretion with or without notice.
Trove reserves the right at any time to modify this Agreement and our other policies and agreements in its sole discretion, without liability to you. This Agreement, as amended, will be effective upon use of the Trove Products, Software or Services and effective for all existing users immediately after posting of any amended terms on the Trove.com website. You agree to be bound by this Agreement, as modified. If you do not agree to any changes to this Agreement, you must terminate your account immediately.
Please review the most current version of this Agreement from time to time, located at https://trove.com/your-data/#terms (or such successor URL as Trove may provide), so that you will be apprised of any changes. We will also provide notifications of any substantive changes to this policy in the Trove app experience. Your continued use of Trove will signify your acceptance and consent to all current policies and agreements.
Subject to the terms and conditions of this Agreement, Trove grants you a non-exclusive, non-transferable, non-sublicensable limited and revocable license to use the Products, Software or Services for which you have paid the applicable fees and taxes, and to use the Trove Products, Software or Services for the sole and exclusive purposes of your personal or internal business purposes. Certain third party code may be provided with the Products, Software or Services. The third-party license terms accompanying such code, and not the terms of this Section, will govern your use of such code. Trove reserves all other rights to its Products, Software or Services.
The Products, Software or Services and their structure, organization, source code, and documentation contain valuable trade secrets of Trove and its licensors, and accordingly you agree not to (and agree not to allow third parties to) (1) sublicense, lease, rent, loan, transfer, or distribute any aspect of the Products, Software or Services or any derivative thereof to any third party, (2) modify, adapt, translate, or prepare derivative works from the Products, Software or Services, (3) decompile, reverse engineer, disassemble or otherwise attempt to derive source code from the Products, Software or Services, (4) extract portions of the software's files for use in other applications, or (5) remove, obscure, or alter Trove's or any third party's trademarks or copyright or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Products, Software or Services.
Trove will use commercially reasonable efforts to make service available 24 hours a day, 7 days a week, except during planned downtime for upgrades and maintenance to the services. Trove will use commercially reasonable efforts to notify users of anticipated maintenance and downtime. Maintenance and service availability notifications are available at https://status.trove.com.
You agree that Trove shall have the right to automatically and without notice renew your license to continue to use the Products, Software or Services upon expiration of your license period, and that as part of such renewal Trove shall have the right to charge the applicable renewal fees and any applicable taxes to any credit card payment method on file with your account. You agree that if you elect to not permit Trove the right to automatically renew your license to use the Products, Software or Services or maintain your credit card information on file, then Trove may terminate your license.
You agree that you have seven (7) calendar days from the date that your license was renewed to elect to discontinue your use the Products, Software or Services. If you elect to discontinue your use of the Products, Software or Services within this period, you will be issued a full refund for the amount of your current license renewal. You are responsible for ensuring that Trove has current and accurate records necessary, to renew your license, including without limitation, your credit card payment data.
At no time, will a refund be issued for a Service period of less than one calendar month. Trove does not offer any refunds for purchases of the Products, Software or Services, except as expressly provided in this Agreement.
You acknowledge that Trove or third parties own all right, title and interest in and to the computer source code related to the Products, Software or Services, portions thereof, or software or content provided through or in conjunction with the Products, Software or Services, including without limitation all intellectual property rights. Except for the license granted in this Section, all rights in and to the Products, Software or Services are reserved, and no implied licenses are granted by Trove.
If you have comments on the Products, Software or Services or ideas on how to improve them, please contact us via any method published on our Trove.com website. Please note that by doing so, you also grant Trove a perpetual, royalty-free, irrevocable, transferable license, with right of sublicense, to use and incorporate your ideas or comments into the Products, Software or Services (or third party software, content, or services), and to otherwise exploit your ideas and comments, in each case without further compensation.
This Agreement is effective upon any use including during a Trial Period of Trove's Products, Software or Services and remains in effect until your account is terminated.
This Agreement automatically terminates if you fail to comply with its terms and conditions. Trove reserves the right to refuse or discontinue participation to any user at any time at its sole discretion. You agree that, upon such termination, you will discontinue all use of the Products, Software or Services and that your access rights will immediately terminate.
The terms of the Sections entitled Consent to Collect Non-Personal Information; Intellectual Property; Disclaimer of Warranties; Limitation of Liability; Governing Law, Dispute Resolution, and Venue; and Entire Agreement and Assignment will survive expiration or termination. Commitments to security and privacy that are required by law to survive contract termination, including those required by the General Data Protection Regulation (GDPR), will survive termination of this contract.
If this Agreement terminates, other than for your failure to comply, Trove will use commercially reasonable efforts to make your Data available for you by request only for a period of thirty (30) days. Trove can provide customers personal data on request and in a manner consistent with requirements laid out in the European Union’s General Data Protection Regulation (GDPR).
THE PRODUCTS, SOFTWARE OR SERVICES AND ANY THIRD PARTY SOFTWARE AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES WHATSOEVER. TROVE AND SUCH THIRD PARTIES EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS AND ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY, TIMELINESS, AND PERFORMANCE OF THE PRODUCTS, SOFTWARE AND SERVICE AND SUCH THIRD PARTY SOFTWARE OR SERVICES.
YOU UNDERSTAND AND AGREE THAT YOU USE THE PRODUCTS, SOFTWARE OR SERVICES, AND ALL THIRD PARTY SOFTWARE OR SERVICES MADE AVAILABLE IN CONJUNCTION WITH OR THROUGH THE PRODUCTS, SOFTWARE OR SERVICES, AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE PRODUCTS, SOFTWARE OR SERVICES AND SUCH THIRD PARTY SOFTWARE AND SERVICES.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
UNDER NO CIRCUMSTANCES SHALL TROVE, OR ITS SUPPLIERS, RESELLERS, PARTNERS OR THEIR RESPECTIVE AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THE PRODUCTS, SOFTWARE OR SERVICES, WHETHER SUCH CLAIM IS BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, (EVEN IF TROVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).
WITHOUT LIMITING THE FOREGOING, THE TOTAL AGGREGATE LIABILITY OF TROVE, AND ITS SUPPLIERS, RESELLERS, PARTNERS AND THEIR RESPECTIVE AFFILIATES ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT, IF ANY, PAID BY YOU TO TROVE FOR THE PRODUCTS, SOFTWARE OR SERVICES. IF THE PRODUCTS, SOFTWARE OR SERVICES ARE PROVIDED WITHOUT CHARGE, THEN TROVE AND ITS SUPPLIERS SHALL HAVE NO LIABILITY TO YOU WHATSOEVER.
THE FOREGOING LIMITATIONS OF LIABILITY SHALL APPLY WHETHER THE DAMAGES ARISE FROM USE OR MISUSE OF AND RELIANCE ON THE PRODUCTS, SOFTWARE OR SERVICES, FROM INABILITY TO USE THE PRODUCTS, SOFTWARE OR SERVICES, OR FROM THE INTERRUPTION, SUSPENSION, OR TERMINATION OF THE PRODUCTS, SOFTWARE OR SERVICES (INCLUDING SUCH DAMAGES INCURRED BY THIRD PARTIES). SUCH LIMITATION SHALL APPLY NOTWITHSTANDING A FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW.
SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL, OR DIRECT DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
THE PRODUCTS, SOFTWARE OR SERVICES ARE NOT INTENDED FOR USE IN CONNECTION WITH ANY NUCLEAR, AVIATION, MASS TRANSIT, OR MEDICAL APPLICATION OR ANY OTHER INHERENTLY DANGEROUS APPLICATION THAT COULD RESULT IN DEATH, PERSONAL INJURY, CATASTROPHIC DAMAGE, OR MASS DESTRUCTION, AND LICENSEE AGREES THAT LICENSOR WILL HAVE NO LIABILITY OF ANY NATURE AS A RESULT OF ANY SUCH USE OF THE PRODUCTS, SOFTWARE OR SERVICES.
You acknowledge and agree that the Products, Software or Services which are the subject of this Agreement, may be controlled for export purposes. You agree to comply with all United States export laws and regulations. You assume sole responsibility for any required export approval and/or licenses and all related costs and for the violation of any United States export law or regulation. If you are located in a country subject to embargo by the United States government, you are not entitled to use the Software or Service.
The failure of Trove to exercise or enforce any right or provision of this Agreement does not constitute a waiver of such right or provision. If for any reason a court of competent jurisdiction finds any provision or portion of this Agreement to be unenforceable, the remainder of this Agreement will continue in full force and effect.
This agreement will be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any conflict of laws and provisions that would require the application of the laws of any other jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.
All domestic (U.S.) disputes arising under or relating to this Agreement shall be resolved by final and binding arbitration conducted before a single arbitrator pursuant to the commercial arbitration rules of Resolute Systems, Inc. that were in force as of April 30, 2008. Notwithstanding the provisions governing domestic dispute arbitration, any dispute arising under this Agreement that involves a dispute between Trove and a person who is neither a citizen nor a resident of the United States, shall, at either party’s request, be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules, with such arbitration to be conducted in USA.
The administrative expenses, arbitrator fees, and facility charges associated with the arbitration, whether domestic or international, shall be split equally between the parties. Each party shall be solely responsible for its attorney fees, expert witness fees, and other costs, fees, and expenses.
The arbitrator shall render a naked award. Judgment on any arbitral award under this Agreement may be entered in any court of competent jurisdiction. It is the intent of the parties that neither the award nor any resulting judgment have res judicata (claim preclusion) or collateral estoppel (issue preclusion) effects except as between the parties themselves.
The arbitration undertaking in this Agreement shall be governed by, construed, and interpreted in accordance with the Federal Arbitration Act, 9 U.S.C. 1 et seq. and, in the case of arbitrations involving one or more non—U.S. parties, by the Convention on the Recognition and Enforcement of Foreign Arbitral Awards and the U.S. legislation implementing the same, 9 U.S.C. 201 et seq.
To the extent that the Arbitration provisions of this Agreement do not apply, this Agreement will be subject to the exclusive jurisdiction of the state and federal courts serving Washtenaw County, Michigan, United States, and the parties agree and submit to the personal and exclusive jurisdiction and venue of these courts, except that nothing will prohibit Trove from instituting an action in any court of competent jurisdiction to obtain injunctive relief or protect or enforce its intellectual property rights.
You may not assign or transfer any of your rights or obligations under this Agreement to a third party without the prior written consent of Trove. Trove may freely assign this Agreement. Any attempted assignment or transfer in violation of the foregoing will be void from the beginning.